“Withdrawals from your account are suspended until [date] to ensure your security. Read more.”
Trying to withdraw your funds and get this error? There are two potential reasons.
Password reset
If someone gains access to your email account, they can reset your HitBTC password and obtain access to your HitBTC account.
For security reasons, once the password recovery process is initiated and successfully confirmed, all withdrawals from the account are suspended for 72 hours.
If you did not initiate the password recovery process, please contact our support team immediately by submitting a request here: my account was hacked.
Whitelist
If you are using Whitelist for your withdrawal addresses, you may encounter this error message in two situations:
- A new address was added to your Whitelist. Whenever that happens, your withdrawals are suspended for 48 hours.
- Your Whitelist was disabled. To ensure the safety of your funds, your withdrawals are suspended for 48 hours.
Note: this is a critical security measure, which is why the withdrawals may not proceed before the set time & date. This restriction cannot be manually lifted even upon your request to the Support Team.
If you have taken neither of the above actions and you are still seeing this error, please contact us as soon as possible.