Issues

I Have Lost/Reset 2FA Device
If you lost your 2FA device or deleted your 2FA app, you can log in with your backup code. We suggested that you write down or print out this code during yo...
Thu, 14 Oct, 2021 at 3:09 PM
2FA codes not working
If you have access to your device and the authenticator app but the 2FA codes generated by it are not working, please follow the instructions below. If you ...
Tue, 31 Aug, 2021 at 5:11 PM
How to close my account
If you no longer need your HitBTC account, you may just stop using it. But please keep in mind that the traces of your transactions will remain in the netwo...
Fri, 14 Aug, 2020 at 12:26 PM
Someone created an account with my email address
Did you just receive a welcome email you have not requested? No worries. Somebody has typed your email into the signup form, probably by mistake. None o...
Wed, 12 Aug, 2020 at 3:57 PM
My password isn't working
If you have encountered an “Incorrect password” error message, try to reset your password according to these instructions: How to reset my password. Not...
Thu, 14 Oct, 2021 at 5:02 PM
How to change email address associated with my account
Your email address is your unique account identifier at HitBTC. Once the account is created, the email address associated with it cannot be changed. New...
Fri, 15 Jan, 2021 at 3:00 PM
I do not have access to my email
Your email address is your unique account identifier at HitBTC. Once the account is created, the email address associated with it cannot be changed. If ...
Fri, 15 Jan, 2021 at 2:59 PM
Someone has access to my account
You may detect it by one of the following symptoms: Unknown foreign trades/payments in your Trading History or Transactions History, which weren't...
Thu, 14 Oct, 2021 at 5:43 PM
I do not receive email confirmations
If you do not receive email confirmations, we suggest that you look for them in the “Spam” folder of your mailbox. In Gmail it would be useful to check “All...
Fri, 14 Aug, 2020 at 2:07 PM
How to reset my password
Go to the password recovery page and follow the instructions below: Type in the email address associated with HitBTC account you’re trying to access. ...
Fri, 14 Aug, 2020 at 2:04 PM